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Home » Our COVID-19 Response

Our COVID-19 Response

With the arrival of novel coronavirus (COVID-19), we have been closely following the guidelines from the CDC to continue safely caring for our patients. New information is available daily, and we will keep you updated as the situation changes. The health and safety of our patients, our staff, and our community is always our top priority.

Office Hours

Starting May 4, we will be seeing patients by appointment only, Monday-Thursday, 8am – 5:30pm and Friday BY PHONE ONLY, 8am – 1pm at the following locations:

Our Nampa Medicaid office will be temporarily closed until further notice. Contact our Caldwell Medicaid office for assistance.

Keeping You and Our Team Safe

To properly maintain social distancing, our door will remain locked during business hours and only those individuals with an appointment will be admitted. Please call us to schedule an appointment, when you arrive at our office for an appointment, to order more contact lenses, or with any questions.

We ask that you come alone to your exam, unless you are a parent accompanying your child to his/her exam, or you need a caregiver to help you.

We will ask you to wear a face covering while you are in our office. Please bring your own mask or scarf.

Along with proper social distancing, we will also follow rigorous cleaning procedures for our equipment and our staff will continue practicing proper hygiene and hand washing.

New Appointments

We will continue to prioritize urgent and emergent appointments, but we are also available for other patient care. If you would like to schedule an appointment, please feel free to call us.

Scheduled Appointments

For patients with a scheduled appointment, please plan on coming as long as you are free of fever or any other “flu-like” symptoms. If you have any questions or concerns, please feel free to call us.

Emergency Care

If you believe you have an eye care emergency, call us immediately and we will get you in. An emergency situation would be considered vision loss, eye trauma or severe or recurring headaches.

Glasses

For your convenience and safety, you may pick up your glasses and contact lens orders at our Caldwell location drive-through window Monday-Thursday, 8am – 5:30pm and Friday, 8am – 1pm.

Patients who are scheduled for an appointment will also be able to purchase glasses in the office. All frames tried on will be kept aside for disinfection after each patient.

Contact Lenses

We urge our patients to contact us if they have less than a 90-day supply of contact lenses. Contact lenses may be re-ordered via phone. We will continue to ship contact lens orders to patients at no charge.

 

We remain committed to our patients, our staff, and the community. We appreciate your patience as we work through these unprecedented times. Please contact us with any questions or concerns.